Managed IT for small businesses
You run a business without an IT department of its own, or with a colleague who handles IT on top of their own job. You want email, Teams and laptops to simply work, someone to respond when they don't, and not to find out after a breach how your security really stood. I take care of that, for a fixed amount each month.
I manage the IT of businesses with up to 150 users who work on Microsoft 365. No loose hours that surprise you afterwards, but a package with a fixed monthly price per business, depending on the number of users. Up to ten users the prices are listed below; above that I quote on the basis of the same packages. Most of the work is done remotely; where that is not possible, I come to you.
Complete is the package I recommend to most businesses: everything a small office needs to work securely without having to think about it. Essential is the foundation. Premium adds 24/7 laptop monitoring, training and fixed hours on site.
The foundation: support on working days and remote management of Microsoft 365 and your laptops.
From €109 per month
Everything a small office needs to work securely without having to think about it.
From €169 per month
For businesses where downtime or a data breach costs money straight away.
From €249 per month
| Package | 1-2 users | 3-5 users | 6-10 users | 11-150 users |
|---|---|---|---|---|
| Essential | €109 | €229 | €399 | On quotation |
| Complete | €169 | €339 | €579 | On quotation |
| Premium | €249 | €489 | €829 | On quotation |
Prices per business per month, excluding VAT and excluding Microsoft licences.
The same components side by side, so you can see where the difference lies.
| Component | Essential | Complete | Premium |
|---|---|---|---|
| Support on working days through WhatsApp, portal, email and phone | Yes | Yes, unlimited (fair use) | Yes, unlimited (fair use) |
| Monitoring, updates and remote access on laptops | Yes | Yes | Yes |
| Microsoft 365 management (users, email, Teams, SharePoint) | Yes | Yes | Yes |
| Microsoft 365 backup (Keepit) | No | Yes | Yes |
| Laptop management through Intune and Autopilot | No | Yes | Yes |
| Security baseline (MFA, Defender, conditional access) | Basic (MFA) | Yes | Yes, plus quarterly report |
| 24/7 monitoring of Microsoft 365 accounts (Huntress ITDR) | No | Yes | Yes |
| 24/7 laptop monitoring by a SOC (Huntress EDR) | No | No | Yes |
| Security awareness training (Huntress SAT) | No | No | Yes |
| Onboarding and offboarding of staff | At the hourly rate | Included | Included |
| Quarterly check and monthly report | No | Yes | Yes, plus annual IT plan |
| Hours on site | No | No | 2 hours per quarter |
| Hardware from order to delivery | No | No | Yes |
| Out-of-hours emergency line (P1) | No | No | Yes |
| Required licence | Any Microsoft 365 licence | Business Premium | Business Premium |
I commit to a response time, not a resolution time: within that time someone is working on your request. The times apply within office hours, on working days from 08:30 to 17:00, unless stated otherwise.
| Priority | Example | Essential | Complete | Premium |
|---|---|---|---|---|
| P1 Critical | The whole business cannot work | 4 working hours | 2 working hours | 1 hour, also out of hours |
| P2 High | One user cannot work | 1 working day | 4 working hours | 2 working hours |
| P3 Normal | A question, change or small problem | 2 working days | 1 working day | 4 working hours |
Support for managed IT clients: message +31 85 109 1360 on WhatsApp, call +31 85 109 1360 or email support@van-oosten.nl. Every message becomes a ticket, and you can also open a ticket yourself in the portal.
Anything not included in a package is charged at a fixed hourly rate of €125. Larger jobs get a quotation in advance.
| Service | Rate | Notes |
|---|---|---|
| Projects, migrations and advice | €125 per hour | Quotation in advance above 4 hours |
| Visit on site | €125 per hour plus €75 call-out fee | Premium includes 2 hours per quarter |
| Work out of hours | €187.50 per hour | Only for critical outages (P1), minimum 1 hour |
| Onboarding, 1-2 users | €395 one-off | Inventory, security baseline and documentation |
| Onboarding, 3-5 users | €695 one-off | Inventory, security baseline and documentation |
| Onboarding, 6-10 users | €995 one-off | Inventory, security baseline and documentation |
| Setting up a new laptop (Autopilot) | €95 per laptop | The laptop ships straight to your employee |
| User training | €125 per hour | In a group or one to one |
| Hardware | Purchase price plus a fixed margin | Laptops, screens and networking, always quoted in advance |
All amounts exclude VAT.
Licences run through me and appear separately on the same monthly invoice, at Microsoft's list price. You have one point of contact and one invoice, and no licence keeps running after an employee leaves.
One fixed point of contact and a helpdesk you simply reach on WhatsApp, or through the portal, email or phone, with fixed response times.
Users, email, Teams and SharePoint in order, with an independent backup of all your Microsoft 365 data.
New laptops that set themselves up, updates that happen on their own, and a lost laptop you can wipe remotely.
MFA, Defender and 24/7 monitoring by a security operations centre that steps in, even when I am not around.
For businesses with up to 150 staff who work on Microsoft 365 and have no system administrator of their own, or an IT colleague who cannot do it all alone: consultancies, practices, installers, trading companies. Up to ten users the prices on this page apply. From eleven users I put together a tailored quotation, based on the same packages and response times.
Because the work for a small business does not grow one for one with the number of people. A fixed price per tier is easier to budget, and you do not have to recalculate with every new hire. The amount only changes when you move into the next tier.
That is the honest question to ask a small provider, and the answer is in writing. There is a fixed backup with separate, limited access to your environment and fixed agreements on availability and rate. Everything about your environment is documented, and each environment has an emergency account in a secured vault. In Complete and Premium a security operations centre also watches day and night, and steps in even when I cannot be reached.
I start with an inventory: who has which accounts, which laptops there are, where the passwords are kept and which licences run until when. Then I put the security baseline in place, bring the laptops under management and document everything. Your staff will notice little of it. Onboarding costs a fixed one-off amount per tier.
Yes, at the hourly rate. For ongoing management a package is almost always better value, and above all safer: backup, updates and monitoring are not jobs to have done now and then.
Most of the work is done remotely, which is also the fastest for you. When someone needs to be there in person, I come over: in Zeeland as a matter of course, elsewhere by arrangement. Premium includes two hours on site per quarter; in the other packages the hourly rate plus a call-out fee applies.
Tell me briefly how many people work for you and how your IT is arranged today. In a first conversation you will hear which package fits and what switching involves.